TERMS & CONDITIONS
MEVA CASEGOODS WARRANTY
Meva offers a limited one year warranty against manufacturing defects only. In the event of a qualifying manufacturers defect, Meva will repair or replace, at Meva’s sole discretion, the damaged product without charge to dealer. In order to qualify under the terms stated within this clause, our dealers must submit RMA forms and photography as well as show proof that damage was not a result from carrier/storage or mishandling of product. Reimbursements to dealer will commence upon Meva receiving the defective product along with a copy of the original invoice. Dealer is responsible for all shipping costs to and from Meva. Natural characteristics or properties of materials used in our products, including reclaimed materials, which can vary slightly in dimensions, color or finish, are not eligible for warranty claims. Changes in wood color tone over time, misuse, improper maintenance, improper storage and imperfections in glass, mirror, marble, and soapstone are not eligible for warranty claims. Damages or issues arising from carrier mishandling are not eligible for warranty claims.
- A minimum opening order of $2,500 must be met.
- All orders subsequent to opening order must total to $500 or more. Any order placed below $500 will be given Non-stocking dealer pricing.
- Stocking Dealers must own a retail furniture store.
- To maintain a dealer account with Meva, a minimum of $7,000 must be purchased annually.
- Are not subject to any opening order minimum or any reorder minimum
- Are subject to Non-Stocking Dealer Wholesale Price
Meva reserves the right to either not open an account or close an account at its discretion.
To open an account with Meva, a valid resale certificate must be provided.
Meva will invoice all orders based upon the item number on the purchase order. An order confirmation will be sent to confirm the order. Meva is not responsible for any inaccuracies. All backordered items may be invoiced at current pricing.
CUSTOM, SALES FLYER, SPECIAL, CLOSE-OUT, DEFECT SALES
All sales are final, with no returns or exchanges, as-is, upon confirmation of the invoice. All custom and special orders must be prepaid before manufacturing begins.
Cancellations must be in writing. Once an order has been shipped, it cannot be cancelled.
PAYMENT ON ORDERS
- For clients under Credit Card terms, orders must be paid for via credit card in full before they are shipped out.
- For clients under Net terms, clients must confirm the order invoice via email before it is shipped out.
All major credits cards are accepted including VISA, MasterCard, Discover and American Express. A credit card authorization form will be sent and the form must be completed and returned to us. Meva does not accept payment from any third party including the end consumer. All invoices must be paid by a customer possessing an active account and in good standing with Meva.
Checks are accepted as a viable form of payment. A $45 fee will be charged for all returned checks. Meva does not accept payment from any third party including the end user. All invoices must be paid by a customer possessing an active account and in good standing with Meva.
NET 30 TERMS
Dealers may qualify for Net 30 terms on second orders. Decisions to extend terms are made based upon a customer’s credit score and credit references. Net 30 invoices are due 30 days from the ship date. Net 30 terms for a client will be active as long as payments are made within terms. Meva reserves the right to approve, decline, or revoke credit terms at its sole discretion.
Under all circumstances, the shipping contract is between the client and the carrier. Freight charges are billed by the carrier to the client directly and cannot be included in Meva’s invoice. At times, Meva is able to secure shipping rates only available through our account. Should the customer agree to have Meva billed for customer’s freight charges and realize the savings of this special rate, Meva will charge a Freight Arrangement Fee (15% of the freight cost), which is payable by the customer before the order ships. Shipping rate estimates are subject to change daily due to carrier equipment availability, capacity, and fuel surcharges amongst other factors. At customer’s request, Meva will ship on pallets standard 48”x 40” at a rate of $15 per pallet (includes stretch-wrap and strapping).
Transit times are typically 5-10 working days from the date of pickup but are not guaranteed. Please check with the carrier for exact transit time.
Customers can pick up directly from Meva’s warehouse. Due to a large number of daily pickups, Meva is not liable for driver wait times. Customers or their drivers take full responsibility for checking the items prior to loading. Customers may opt to forego Meva’s quality inspection and receive their order boxed and unchecked by signing a Hold Harmless Agreement accepting their order as is, final sale.
DROP SHIPS AND RESIDENTIAL DELIVERIES
Meva ships drop ships to businesses as well as private residences at the rate of 13% of the invoice value. Meva does not accept any responsibility for any issues relating to a customer’s choice to drop ship an item other than the following:
- Creation of blind shipment bills of lading and shipping documents
- Electronic notification to our customer at time of shipment to include tracking and/or PRO numbers
- Any updates on shipment status after electronic notification is the responsibility of our customer.
The freight contract is between the customer and carrier. Meva accepts no responsibility for carrier mishandling and carrier-caused damages once items depart our facility. All items are carefully inspected by us before shipping from our warehouse for any visible damages. Freight contracts are between the carrier and the customer receiving the order. It is the customer’s responsibility to note all damages and missing items at the time of receiving the goods. Signing the Bill of Lading indicates that the customer has checked the items and is certain that all pieces have been delivered in good condition. Once the Bill of Lading is signed no claim can be made for shortages or freight damage. All claims for freight damage and missing items must be made with the carrier.
Meva highly recommends customers to schedule transportation of goods. Shipping preferences specifying carriers of choice are welcome, provided they are in writing. Clients may request a preferred carrier list for their area from Meva. This is only done as a convenience to our customers and in no way implies that Meva is responsible for the service, warranty, policies or consequential damages of the shipping company provides or damages done by the carrier to products. If these procedures are not followed, Meva or the freight carriers may be unable to effectively resolve any problems that might occur. Customer is responsible for all shipping charges, policies, terms and conditions with selected freight carrier. Meva reserves the right to change freight and shipping procedures without prior notice, at any time. In the event that Meva elects to include a line item for freight on your sales order, you will be notified of the freight provider and estimated costs. It is the customer’s responsibility to have appropriate warehouse staff for the removal of goods from the truck and you should contact the carrier for all special requests or needs you might have for delivery. Special requests include but are not limited to, specific delivery dates/times and dock access;those are provided by the carrier or customer. Any genuine, incidental charges billed to Meva by the freight/shipping company for items after shipment of pieces of any order for any reason will be recovered from customer of said order.
CLAIMS FOR FREIGHT DAMAGES
Meva is not responsible for damage to merchandise in transit or in storage once the product ships from our facility. Title and risk of damage passes from our hands at the time of delivery to the freight carrier. It is the customer’s responsibility to inspect all products at the time the truck is being unloaded and notate any damage or shortage on all copies of the Bill of Lading before the driver leaves prior to initiating a claim with the carrier.
CLAIMS FOR SHORTAGE
It is the customer’s responsibility to immediately inspect all products for any shortages and note it on Bills of Lading.
PRODUCTS, DIMENSIONS & FINISHES
All Meva products are hand-crafted and should be expected to have a slight variation in size from those listed. Due to natural characteristics and properties of reclaimed materials used in our products, Meva does not warrant against cosmetic cracking, buckle or uneven weltered, imperfect finishes, variance in color or finishes. Products are built to withstand normal moisture levels, but as our items are primarily built from solid wood Meva is not responsible for issues created by extreme weather changes. The Timeless collection & One-Of-A-Kind pieces may and will vary in color, look and sizes in its entirety.
MINIMUM ADVERTISED PRICE (MAP)
Meva’s Minimum Advertised Price is equal to 2.0 times the standard wholesale price on the current Price List. Authorized Retailers who offer our products for sale via the internet agree to not advertise below the “Minimum Advertised Price”. Violation of this policy will result in suspension or termination of your Meva account.
ITEM NAME AND SKU
Product names and item codes must be changed to prevent online searches for our products. Meva will not be involved with any correspondence either by phone, mail or email with our dealer’s customer. All end user communication must be with the dealer.
Returns other than those due to manufacturers defect and shipping errors will be subject to a 30% restocking fee.
Meva items are not packaged to all necessary drop ship standards and some are not boxed at all due to size and weight and will be shipped blanket wrap. Meva may assist with more durable wrapping of items when necessary. However, this is by request only and will require additional charges for the service to be wrapped and/or crated. Meva does not accept any liability for damages caused by insufficient wrapping or for any concealed damages.
HAND SELECTING ITEMS
Meva is unable to select from its stock, items with special characteristics requested in a purchase order, such as degrees of distress, color, wood tone etc. All items will be pulled from our general stock. If a customer desires this type of service, Meva will provide an estimate based on labor expense to accomplish the requested service. This estimated labor expense must be prepaid.
Some Meva items require varying degrees of assembly and it is assumed that the Dealer has fully communicated this with their customer.